Return Policy

At Smart Lighting and Decor, we are committed to our customer satisfaction. For most products on our website, if you don't like it, you may return it within 5 days for a refund (in new, uninstalled condition and original packaging).

Your refund credit will be issued after the item has been returned and inspected. A restocking fee of 25% will apply to all returns regardless.

The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.

Any expedited shipping charges you paid on the original order are non-refundable.

EXCEPTIONS - We cannot accept returns of:

  • Products that have been clearly identified as non-returnable on the Product Details Page
  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products with unwrapped crystals
  • Light Bulbs
  • Large quantities of the same product (6 or more)
  • Open-Box items or Clearance merchandise

Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need - including visiting our showroom and viewing and testing products prior to purchase.

Note: We reserve the right to apply refunds in the form of a store credit in certain circumstances. 

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